How It Works
A clear guide to hours, requests, projects, and billing.
Ways to Work Together
Ongoing Support
Monthly support for brands that need regular design, website, and creative updates.
Projects
One-time work with a clear scope, timeline, and price.
Hourly Support
Occasional help for smaller tasks without a monthly plan.
Hours & Requests
Making Requests
Requests can be submitted through the agreed communication channel. Larger tasks may require more time and may be scoped separately.
Tracking Time
Studio time is tracked against the work completed. We provide regular updates on how your studio time is being utilized.
Priority
Ongoing support partners receive priority in our studio schedule. Hourly requests are handled based on current studio availability.
Typical Effort Ranges
These averages provide a general idea of the time required for common tasks.
Turnaround & Feedback
Timing
Timing depends on scope, complexity, and current studio capacity. We aim to respond promptly during business hours.
Revisions
Feedback and revisions are handled as part of the active engagement to ensure the work meets the project requirements.
Payments & Billing
Flexible Scaling
If you need extra support, you can scale up hours. Additional time is scoped separately, and we always require your approval before exceeding your base plan.
Transparent Billing
Support plans are billed monthly. Projects typically begin with an initial payment to secure studio time.
What We Need From You
Timely Feedback
Quick responses help maintain project timelines and ensure effective capacity planning.
Clear Briefs
Clear requirements and documentation help ensure alignment from the start.
Asset Access
Timely access to brand assets, accounts, and resources prevents delays.